1. How do I add a charging device in the app?

1. Power on the charging pile device. Then, press and hold the network reset button for 5 seconds. Wait for the device to be in network-ready status (at this time the Wi-Fi display light is flashing green).
2. Turn on Bluetooth on your phone.
3. On the Home page of the app, click the "+" on the upper right corner to add a device. Search and find the device that you need to connect.
4. Select the device and enter the Wi-Fi password (the device only supports 2.4G wireless networks), click Next.
5. Connection complete.

2. The indicator light of the device is not flashing while I'm connecting the device.

1. Please read the product manual or the specifications on the connecting device page in detail, and strictly follow the steps.
2. If the product still cannot be configured according to the instructions in the product manual or the network configuration page, please confirm whether your device is powered on normally.
3. Following steps 1 and 2, press and hold the Wi-Fi reset button for 5 seconds to put the device into network-ready status again.

3. What will happen if the Wi-Fi signal is weak?

If the signal is weak, the control function of the app might be delayed or invalid, or the push notifications might be delayed or not able to show up. Also, the timing function might be invalid. It is recommended that you keep the device in a good network environment.

4. How long can charging records and power statistics of charging pile equipment be retained?

Charging records can be kept for 12 months. Records beyond this time will be overwritten.

5. The device cannot be removed and reappears even if I've deleted it.

Clear the cache in the app first, and then click to remove the device on the device settings page. If it still exists, please provide us with the device ID and App version number, and we will investigate for you.

6. The charging equipment keeps showing alarms and won't charge normally.

1. Please ask a professional electrician to install it according to our product instructions to ensure that the installation is correct.
2. Make sure the input voltage is AC240V.
3. Click to view the alarm information of the app and conduct troubleshooting based on the alarm information.

7. If I encounter problems using the product, how should I seek help?

1. Enter your personal homepage, click "My Account" on the lower right corner of the app. Click Help to enter the "Use Help Page" to send your questions.
2. Regarding product functions and setting-related information, it is recommended that you check the product manual or contact the equipment seller.
3. If you still have questions, you can click "Suggestions and Feedback" to submit your questions and feedback. Alternatively, give feedback on your purchase platform.

8. How can I share devices with others?

Click on the App "My Account - Sharing Management - My Device." Select the device that needs to be shared, click "Device Sharing" and enter the recipient's account (Email), and press send. Wait for the other party to accept it to share the device.

9. How can I cancel sharing a device?

Click "My Account - Sharing Management" on the App and select "Delete the Sharer".

10. Can the device be added to two app accounts/mobile phones?

The device can only be bound to one app account at a time, and the device cannot be transferred to another app account. If you need to transfer the device, first reset the device, and then add the device to another app account. If you don't want to reset and re-add the device, you can share this device with other app accounts, so that other app accounts can control and use the device.

11. How do I add a device to my home screen?

Add your device to your mobile phone desktop by clicking "Device-Add Shortcut to Desktop".

12. If there are two charging stations, can my mobile phone use these two charging station at the same time?

Yes, as long as these two charging stations are added to the mobile app we can control the two charging piles at the same time.

13. What should I do if the equipment turns on and off on its own?

1. Check whether the device is set up with timed turn on/off setting or any other automation in the app.
2. Check whether the device is shared with others.
3. If there was a power outage in your home, the previously set state of the device will become invalid.
4. If these conditions do not exist, please reset the device to factory settings in the app. The device will be removed from the app's device list and all information related to the device will be deleted. At this time, you can re-configure the device.
5. If after eliminating all the above situations, the device still turns on/off by itself, there may be a problem with the hardware of the device. Please contact the retailer for after-sales service.

14. How can I control this device when I am away from home?

This device is controlled by connecting to our cloud server through the mobile app. If the network is successfully connected, you can use the app to remotely control the device. If the device says "Offline", you can't control it.

15. How do I cancel the timed settings?

Open the app and select the corresponding device. Then swipe left on the control interface and click on timing.

16. What should I do if the scheduled task is not executed correctly?

1. Confirm that your device is on.
2. Confirm that the device displays "online" status in the app.
3. Confirm that the device has not been reset or powered off. Turning off, or resetting the device will interrupt the device's scheduled process.
4. Confirm whether the effective period of your scheduled task is set correctly.

17. How do I give feedback on the problems I encounter when using the app?

Click "My Account - Suggestions and Feedback" at the bottom right of the app and submit your feedback.

18. How can I switch the temperature unit of the app between Celsius and Fahrenheit?

Open the app and select the corresponding device. Click "Settings - Temperature Unit Settings" in the lower right corner to switch between Celsius and Fahrenheit.

19. How do I change the app language?

Click "Home-My account-Language" and select the language you need.

20. Can one account be logged in and used on multiple mobile phones at the same time?

Only one person can log in to an account at the same time. If another mobile phone is logged in, the original mobile phone will be pushed offline.

21. Can I log in with a third-party account?

Yes, third-party logins supported by the app are displayed on the login interface of the app. Please refer to the app for details.

22. How do I change my nickname and avatar?

Open the app homepage and select "My account - User Nickname/Avatar" in the lower right corner to customize the modification.

23. How do I troubleshoot a device network configuration failure?

1. Read the product manual carefully before configuring the network, and follow the steps in the manual to configure the network.
2. Check whether the device is powered on normally.
3. Wi-Fi needs to be broadcasted and cannot be set to hidden. Make sure that the mobile phone uses the 2.4G Wi-Fi to add the device.
4. Confirm whether the Wi-Fi password you entered is correct. Pay attention to whether there are spaces or capitalization issues before and after the Wi-Fi account number or password.
5. Ensure that the device is ready for network configuration.
6. Check that the network environment where the device is located has a strong and stable signal.
7. If the network is normal but the device network configuration fails, make sure the router is not overloaded. Try turning off the Wi-Fi function to free up the channel for reconfiguration.

24. How can I keep the phone connected to the device?

1. Check whether the mobile phone is connected to Wi-Fi. Then check the signal strength of Wi-Fi.
2. Check whether the mobile phone and the device are connected to the same Wi-Fi.
3. Check whether the equipment is faulty and keep the equipment in normal online status.
4. Place the device and mobile phone as close as possible.

25. What should I do if the device goes offline after changing the router/network?

After changing the router or network, you need to remove the previously configured devices, and then re-configure the network and add the devices. Note: When reconfiguring the network, you still need to re-select the network and input the Wi-Fi password. If you do not re-enter it, you may be unable to connect to the Internet.

26. After the device is successfully added, it is displayed as offline. How can I fix that?

1. Check if the device is powered on normally. The device may have been powered off due to a poor connection or other reasons.
2. If the link has been disconnected, refresh the network to confirm whether it is online.
3. Confirm that the network where the device is located is strong and stable.
4. Confirm the home Wi-Fi network is normal, or whether the Wi-Fi name, password, etc. have been modified. If so, you need to reset the device and add it again.
5. If the network is normal but the device is still offline, confirm whether there are too many Wi-Fi connections. You can try restarting the router and powering off the device and then on again. Wait 2-3 minutes to see if the device restores the connection.
6. Use a mobile phone hotspot to connect the device to check whether it is a network problem that causes the device to go offline frequently. If the above problems are eliminated and there is still a problem, it is recommended that you remove the device and add it again.